A.B Taylor Funeral Services Limited Birmingham



Privacy Policy



A.B.TAYLOR FUNERAL SERVICES LTD. 1. Scope All data subjects whose personal data is collected, in line with the requirements of the General Data Protection Regulation. 2. Responsibilities 2.1 A.B.Taylor Funeral Services Ltd. > is responsible for ensuring that this notice is made available to data subjects prior to A.B.Taylor Funeral Services Ltd. collecting/processing their personal data. 2.2 All Employees of A.B.Taylor Funeral Services Ltd who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured. 3. Privacy notice 3.1 Who are we? A.B.Taylor Funeral Services Ltd., 49 Wolverhampton Road South, Birmingham B32 2AY Company No 631315Description A family-owned and run business offering bespoke funeral and related services to the community:- Funeral and related services Pre-arrangement of a funeral without payment Pre-payment funeral plans in conjunction with Golden Charter Trust The personal data we would like to process on you is: Personal data type: Source Name Address Telephone numbers Email address Data subject Next of Kin/Executor/Other representative of data subject Name and details of legal representative i.e. Executor Data subject Solicitor Debit/credit card information Data subject Bank Account details Data Subject Bank The personal data we collect will be used for the following purposes: • For the fulfilment of the funeral or related service you have asked us to carry out • The arrangement of a funeral plan • To notify your chosen charity of donations received in memory of a deceased Privacy Policy • To respond to a request for information from Statutory Authorities e.g.Police, HMRC or DWP Our legal basis for processing for the personal data: • Fulfilment of a contract Any legitimate interests pursued by us, or third parties we use, are as follows: • To comply with our legal obligations i.e our accountants The special categories of personal data concerned are: • Religious Beliefs 3.2 Consent By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified. Consent is required for A.B.Taylor Funeral Services Ltd. to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used. You may withdraw consent at any time by contacting us to update your preferences. 3.3 Disclosure A.B.Taylor Funeral Services Ltd. will not pass on your personal data to third parties without first obtaining your consent. The following third parties may receive your personal data for the following purpose(s): • Cemetery/ Crematorium/ Clergy /Church /Celebrant /Musician / Monumental mason/Printer for the purpose of organising the Funeral of the deceased or Memorial Service or Arrangements in respect of Cremated Remains • As required by law 3.4 Retention period A.B.Taylor Funeral Services Ltd will process personal data for as long as is necessary to allow us to fulfil your requested services. Personal data i.e details of funeral, when and where etc will be stored permanently. Financial data will be stored in accordance with statutory obligations. 3.5 Your rights as a data subject At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights: • Right of access – you have the right to request a copy of the information that we hold about you. • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete. • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing. Privacy Policy • Right of portability – you have the right to have the data we hold about you transferred to another organisation. • Right to object – you have the right to object to certain types of processing such as direct marketing. • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling. • Right to judicial review: in the event that A.B.Taylor Funeral Services Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below. All of the above requests will be forwarded on should there be a third party involved (as stated in 3.3 above) in the processing of your personal data. 3.6 Complaints In the event that you wish to make a complaint about how your personal data is being processed by A.B.Taylor Funeral Services Ltd (or third parties as described in 3.3 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and A.B.Taylor Funeral Services Ltd The details for each of these contacts are: Supervisory authority contact details A.B.Taylor Funeral Services Ltd contact details Contact Name: Information Commissioner’s Office Susan Taylor Address line 1: Wycliffe House 49 Wolverhampton Road South Address line 2: Water Lane Quinton Address line 3: Wilmslow Birmingham Address line 4: Cheshire West Midlands Address line 5: SK9 5AF B32 2AY Email: https://ico.org.uk/global/contactus/email/ info@abtaylorfunerals.co.uk Telephone: 0303 123 1113 0121 434 4340 3.7 Privacy statement Read more about how and why we use your data on our website www.abtaylorfunerals.co.uk Privacy Policy Online privacy statement Personal data Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”. How we use your information This privacy notice tells you how we, A.B.Taylor Funeral Services Ltd will collect and use your personal data for provision of services, cookies, complaints etc. Why does A.B.Taylor Funeral Services Ltd need to collect and store personal data? In order for us to provide you with a funeral or related service and the arrangement of funeral plan we need to collect personal data for fulfilment of the contract and any related correspondence. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy. In terms of being contacted for marketing purposes A.B.Taylor Funeral Services Ltd would contact you for separate consent. Will Organisation Name share my personal data with anyone else? We may pass your personal data on to third-party service providers contracted to A.B.Taylor Funeral Services Ltd in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on behalf of A.B.Taylor Funeral Services Ltd When they no longer need your data to fulfil this service, they will dispose of the details in line with A.B.Taylor Funeral Services Ltd’s procedures. If we wish to pass Privacy Policy your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise. How will A.B.Taylor Funeral Services Ltd use the personal data it collects about me? A.B.Taylor Funeral Services Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. A.B.Taylor Funeral Services Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs. Under what circumstances will A.B.Taylor Funeral Services Ltd contact me? Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure. Can I find out the personal data that the organisation holds about me? A.B.Taylor Funeral Services Ltd at your request, can confirm what information we hold about you and how it is processed. If A.B.Taylor Funeral Services Ltd does hold personal data about you, you can request the following information: • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU. • Contact details of the data protection officer, where applicable. • The purpose of the processing as well as the legal basis for processing. • If the processing is based on the legitimate interests of A.B.Taylor Funeral Services Ltd or a third party, information about those interests. • The categories of personal data collected, stored and processed. • Recipient(s) or categories of recipients that the data is/will be disclosed to. • How long the data will be stored. • Details of your rights to correct, erase, restrict or object to such processing. • Information about your right to withdraw consent at any time. • How to lodge a complaint with the supervisory authority. • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data. • The source of personal data if it wasn’t collected directly from you. • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing. Calls to 0121 6336433 are recorded for training & monitoring purposes.